Q: How can I purchase your products? A: Purchasing our products is very simple. You can browse the product list on littleomfarm.com, select the products you’re interested in, and add them to your cart. During the checkout process, you will need to provide necessary information to complete the order.
Q: What payment methods can I use? A: We accept multiple payment methods, All major credit and debit cards including; Switch/Maestro, Visa, Visa Electron, MasterCard and American Express (including PrePay cards). You can choose the most convenient payment method during the checkout process.
Q: How long does shipping take? A: Shipping time may vary depending on your location and the selected shipping method. We strive to process and ship orders within 3 business days. Once your order is shipped, you will receive a tracking number to track the progress of your shipment.
Q: Do you offer international shipping? A: Yes, we provide international shipping to many countries. During the checkout process, you can select the country for shipping. Please note that international shipping may be subject to customs duties and taxes imposed by the destination country, which are the recipient’s responsibility.
Q: What is your return policy? A: Returning an unwanted item?
We hope you love what you’ve ordered, but if you’re not 100% satisfied with any item, we’ve made our returns free and simple:
- You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
- Items must be unworn and in their original condition.
- Items must be returned with a valid order number or a valid receipt/proof of purchase (in-store purchases).
- All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
- If you return an entire order within 14 days of receipt, you are also entitled to a full refund of your postage costs from the order.
The above exceptions refers to change of mind only and this does not affect the statutory rights you have as a consumer e.g. your right to cancel (EU customers), or your right to return items which are faulty or not as described, or a general right to return online purchases under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We no longer include returns notes, so if you’re not using any of the original packaging please ensure you’re including a clear note with your order number in the parcel.
Any refunds of Customs/VAT are not New Look’s responsibility and must be claimed directly from whichever organisation that issued the Customs/VAT invoice and which would be able to better assist you if further support is needed. This includes if you return the entirety of your order.
Q: How can I contact your customer support?
A: Our Customer Care team are here to help get things sorted!
Our friendly advisors are fully trained to deal with all queries so rest assured we’ll do our best to resolve in a way that leaves you feeling happy. There are several ways that you can get in touch with us! All contact methods can be found at the bottom of this page.
Looking for our phone number?
We don’t have a phone number you can call, but that doesn’t mean we can’t call you if you have an accessibility issue. You can contact our email address, provide details of your query, and make sure you have a phone number we can reach you on.